Please call during office hours (8:00-5:00) to schedule an appointment. Patients with new appointments should plan to arrive in our office 15-30 minutes ahead of the scheduled time to allow for registration and entry of your information into our electronic medical record system. If you cannot keep your appointment, please call the office as soon as possible and reschedule your visit for another time.
We make every effort to see you at the appointed time, but unexpected emergencies and other problems may cause the doctors to run late from time to time. We do try very hard to stay on time, and we apologize in advance for any inconvenience caused if you have to wait.
For urgent calls related to patient care received after hours, our answering service will take your information and a member of the medical staff will respond to your call as quickly as possible. For life threatening injuries or serious emergencies call 911 or seek immediate treatment in an Emergency facility.
If you call the office during the day with questions about your treatment plan or other problems you are having, the receptionist will put you in contact with your doctor's nurse or clinical assistant. Often they are able to answer your questions, if it is necessary they can arrange for you to speak directly to the physician.
On nights and weekends your inquires will be answered by the doctor on call who can coordinate with your physician if necessary.
If you have specific questions about your account, please call (210) 558-7025 and ask to speak to someone in the Billing Department.
If you have an urgent problem, please call our office for instructions. If it is after office hours, the answering service will take your number and the Hand Fellow will respond as quickly as possible.
Monday through Thursday 8:00 a.m. - 5:30 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Fax: 210-558-4664 (click to download fax cover sheet)
Cristy Petersen, Operations Manager
Carla Waller, Credentialing and Fellowship Coordinator
|The Texas Center for Athletes
21 Spurs Lane
San Antonio, Texas 78240
Work Related Injuries and Illnesses
Automobile Accidents and Third Party Injuries
Because Orthopaedic and Plastic Surgery care can be extremely expensive, it is very important to ensure that our patients understand The Hand Center self pay policy clearly prior to an appointment.
Managed care has made health insurance considerably more complicated than it used to be. Our office staff will do everything possible to try to make this process go smoothly for you and to assist you in getting your claim paid.
There are several specific actions you can take that will help us do this better:
|1.||If you would like to PRE-REGISTER please download the registration packet and fill out the medical history and other forms at your convenience. Bring the completed forms with you to your visit.|
|2.||Please contact your Insurance Plan to verify that the provider you are scheduled to see here at the Hand Center is a participating provider with your Insurance Plan.|
|3.||If your Insurance Plan requires a referral or authorization to see a specialist, it is your responsibility to obtain this referral or authorization. Confirmation of this referral or authorization is required 24 hours prior to your appointment time.|
|4.||Items you are required to bring to the Hand Center at the time of your scheduled appointment are:
a) Proof of insurance coverage (Insurance Card; Medicare Card; Medicaid eligibility form)
b) Valid Picture ID
c) Referral or Authorization Form
d) List of all Current Medications
e) Detail of Past Medical History
f) Relevant Medical Records, X-rays, Diagnostic Studies
|5.||All patients under the age of 18 must be accompanied by a parent or legal guardian.
If someone other than a parent or legal guardian is to bring a minor to the office, we will need a signed Medical Consent form. You may download this form from our website.
|6.||Hearing Impaired or request for Language Translator: At the time you schedule your appointment please advise our staff if you will require either of these services.|
Other Hand Center Policies regarding insurance:
|1.||The Hand Center does not accept automobile or liability insurance. In most cases the patient is financially responsible for payment of these services. Please contact our Billing Department (210) 558-7025 if you have any questions related to this policy.|
|2.||Worker’s Compensation. If you were injured on the job please inform our scheduling staff at the time you make your initial appointment.|
|3.||At the time of your visit, you will be asked to sign a Disclosure of Information form. This will allow us to obtain any previous medical records not available at the time of your visit.|